Terms of use

Upscale shows a salon’s live wait, lets you join its queue or book a time, and tells you when your turn is near. Salons use it to run their queue, bookings and customer messages. The salon, not us, provides the haircut or other service, sets its prices and is responsible for the service itself.

• Joining from the salon page, WhatsApp or the app is free. You pay the salon for your service, at the salon.
• Waiting times are estimates. Services can run longer, and the salon may change the order to keep things fair.
• When your turn is near, please check in within the salon’s check-in window (usually 10 minutes). If you miss your turn, you may be moved back or marked as missed.
• After two missed turns in 30 days, joining from home pauses for a while. Walk-ins are always welcome.
• Please cancel if you can’t come, so the next person can go sooner. You can cancel any time before your turn.
• Be fair to others: one place per person, no fake names, and no joining for people who aren’t coming.

• We charge no commission on your services. Plans and prices are shown before you subscribe.
• Your 30-day free trial starts with your first real customer, not on the day you sign up.
• Your customer data stays yours. We process it for you and never sell it or share it with other salons.
• You are responsible for your menu, prices, opening hours and staff accounts, and for giving customers the service you list. Keep your owner phone number secure: whoever holds it controls the salon account.
• Messages to customers must be about their visits. No marketing without the customer’s separate consent for offers.
• Subscriptions renew until cancelled. You can cancel any time; it ends at the close of the paid period. Invoices include GST.

Don’t misuse the service: no breaking in, scraping, overloading it, impersonating anyone, or using it to send spam or anything unlawful. We may suspend accounts that do.

We work hard to keep Upscale running, but it may sometimes be down or slow, and WhatsApp or phone notifications can be delayed by things outside our control. When in doubt, keep your live page open or ask at the salon.

We provide the service “as is”. To the extent the law allows, we are not liable for indirect losses, or for the salon’s services. Nothing in these terms limits your rights under the Consumer Protection Act, 2019 or other laws that can’t be excluded. [Liability cap for salon subscriptions, for legal review]

We may update these terms. For important changes we’ll tell you in the app or on WhatsApp before they apply. You can stop using the service and delete your account at any time.

These terms are governed by the laws of India. Courts in [city] have jurisdiction. Please write to our Grievance Officer first (details in the privacy notice); most problems are quickest to fix that way.